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Holt Medical Practice
 Holt Medical Practice

Positive Comments, Complaints & Suggestions

 

We really want to hear from you!

 

Positive Feedback: Ways to let us know if we are doing things well.

 

Tell us – it is always lovely to receive verbal or written feedback about our staff and GPs who have made a positive difference to you. A letter to the Practice Manager is always well received and can then be shared with all the Team.

 

Comments Book: this is found in Reception. Its contents are checked every few days and fed back to the Practice Manager. It is a quick and easy way to provide feedback.

 

NHS Choices: this is a website set up to allow for patient feedback. It can be found at www.nhs.uk or google search “nhs choices”. You can post your feedback on the website and the Practice Manager is then notified and given the opportunity to respond.

 

Family & Friends Test: these forms are given out opportunistically by clinicians and staff and should then be handed back in at Reception. They consist of 1 main question and take seconds to complete. They are anonymous but the comments are monitored externally. It gives us a good overview of how we are getting on.

 

Help us to Improve:

The Doctors and staff at Holt Medical Practice strive to deliver high quality patient care at all times. However, without your feedback we cannot improve. We will always be willing to hear if there is any way that you think that we can improve the service we provide.  If you have a complaint or concern about the service you have received at this practice, please let us know.

 

Ways to provide feedback: you can utilise any of the above methods to share your suggestions with us regarding improvements, short fallings or concerns. In addition we operate a complaints procedure, full details of which can be found in the following document.

 

Patient Identity: Whether your feedback is positive or negative, it is a great help if you are willing to put your name on your feedback so that we may properly praise individuals and/or thoroughly investigate concerns.

 

Complaints Leaflet - information about making a complaint.


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