Accidents & Emergencies
Outside normal surgery hours, if you need medical help fast, but its not a 999 emergency, you can call NHS 111. Its available 24 hours a day, 7 days a week and calls are free, including mobiles.
For genuine emergencies dial 999 and give the operator full details.
Cromer Hospital Minor Injuries is open 8am - 8pm.
Norfolk & Norwich University Hospital A&E is open 24 hours.
The Practice provides a minor injury service at Holt Medical Practice during normal opening hours but unfortunately we are unable to offer this service at the branch sites.
Holt Area Patient Group
The Practice has a thriving Patient Participation Group. For further information please refer to the individual link from the menu on the left.
If you are ill and away from work the following guidelines apply:
For absences up to seven days, inclusive of weekends - You will need to complete a Self-Certification Form which can be obtained from your employer.
For absences of seven days or longer - You will need to obtain a signed sick certificate from your doctor.
Please note: Certificates required from the Doctor for the first seven days of sickness may be subject to a fee.
Children's health/developmental checks and immunisations
Norfolk Hearing Support Service
Holds a clinic every 6 weeks in a mobile bus in Holt train station car park.
If you need assistance with your NHS Hearing Aid they can give you advice and help you clean and re-tube your hearing aid.
These are free "drop-in" sessions from 10.30am - 12.30pm.
Please contact Pam on 01603 404440 or email@example.com for more details and dates.
Drug, Alcohol & Gambling Counselling
Norfolk Recovery Partnership (inc helpline) for drug and alcohol service = 0300 7900227
Gamcare (Gambling) delivered by Phoenix Norcas = 01603 660070
Welfare Rights Advice delivered by Phoenix Norcas = 01603 660070
GP Beds in Kelling Hospital
The practice is able to take patients into Kelling Hospital for short term stays should it be considered necessary. These are for convalescence or to give relatives/carers a break in cases of long-term care at home.
Hearing Aid Batteries
These are available at the dispensary. Please bring your book with you. The nearest hearing aid clinic is held at Cromer Hospital to book an appointment please ring 01603 646204.
Non NHS Services
The Doctors offer a range of non-NHS services and the current fee is charged. (please see the menu link concerning fees) These include private medical examinations for driving, insurance, travel (including some immunisations), private certificates and medical reports.
The practice has a carers register, if you are a carer or have a person who cares for you, please ask for a carers leaflet. If you provide us with your details, we can make sure health care workers are aware of your situation and you are kept informed of help and services, which are available to you. Carers Direct is a free national service which advises carers about support and information available. Free help line 0808 8020202, website http://www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx
A new carers support service is available, one to one appointments with Kathryn Ackroyd from the Carers forum. She will be at the surgery on a monthly basis starting in June 2012. If you would like to speak to her, please ring 01603 219924
Patient Equipment Fund
Over the years, funds have been donated to the practice to assist us in improving and updating our equipment and services we are able to offer our patients. All donations are paid into this fund.
Computerisation of all medical records can produce many benefits for preventative medicine and prescribing. All records are entirely confidential and we aim to keep them fully up to date. All computer records are protected under the terms of the Data Protection Act 1998. Information held on the computer may be used by authorised clinical personnel for research.
Parking and Disabled Access
The purpose built main practice building provides access to all services offered on the ground floor and first floor via a lift. There are 2 designated disabled parking spaces next to the main entrance door. There are 37 parking spaces in our main car park with an additional disabled space and a marked area for our resident Community Paramedic. A ramp provides disabled access to the other 2 surgeries and facilities are available on the ground floor level. If you require any assistance, please ask the receptionist or nurse.
Help with Transport
If you have problems with transport to the surgery or hospital, please ask at the reception for information on the help available. If you need an appointment and have problems with transport, please tell the receptionist who will give you a pre-booked appointment at a time that suits your transport needs.
Comments, Complaints, Compliments
The practice aims to provide a friendly, quality service to the community. If you have any comments on the medical services offered by the practice, You can speak to the Practice Manager, Katie Franklin. The practice has an informal complaints procedure, a copy of which is available at reception. All initial enquiries should be made to the Practice Manager,
We now have an online form from the menu link Have Your Say, to make it easier for you to inform us of anything you think we need to be made aware of, however please do not use this facility to request an appointment, home visit or medical advice.