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Holt Medical Practice
 Holt Medical Practice

Can you help?

Healthwatch Norfolk is the independent consumer champion for anyone in Norfolk who uses health and social care services. For more information visit: www.healthwatchnorfolk.co.uk


Healthwatch Norfolk would like to find out more about what would improve your access to GP services in North Norfolk outside of local practice hours (8:00am-6:30pm).


Healthwatch Norfolk has been asked by North Norfolk Primary care to conduct a survey as there is currently a national debate about extending working hours for GP services. This survey is an opportunity for you have your say in the future of your local GP services. All responses to this survey will be anonymous. Healthwatch Norfolk will publish your feedback alongside feedback from other local residents in a written report.


To have your say please complete this short survey by clicking this link:http://bit.ly/NNPC-GPservices


The closing date for this survey will be Friday 2nd March.


If you have any questions or would like a paper copy of the survey, please contact Steph Tuvey, Healthwatch Norfolk Assistant Project Manager, as follows: Freephone: 0808 168 9669     

Email: enquiries@healthwatchnorfolk.co.uk


(15th February)

Enriched Summary Care Record

The Summary Care Record is a system used by NHS healthcare professionals to share information which can be used if you need to access healthcare services anywhere in the country.


The basic Summary Care Record shows a list of your allergies and medication issues. All patients automatically have a SCR unless they have specifically opted out.


The enriched/enhanced Summary Care Record (eSCR) provides a lot more information in a read-only format, very similar to the information the GPs can see about you in the surgery. Details of your signficant past medical history including dates may be useful to your care either at A&E or even another GP surgery when you are a temporary resident. The eSCR operates on an opt-in basis.


If you are interested in activating your eSCR to support your healthcare please read the leaflet here, and speak to a member of the Reception team.

Holt Area Patient Participation Group

Click on the HAPPG menu on the left to see a recent update from the group. (January 2018)

Have we got your mobile number?

Did you know that we can automatically send out confirmation text messages for appointments up to 7 days beforehand, and reminder messages the day before?


If you are unable to attend an appointment, you can reply to the message (using just the word CANCEL) at any time of day, and your appointment will be automatically cancelled. This could save you a telephone call, and make the appointment available for another patient to take up.


If you do not want to receive appointment reminder text messages, but you still want us to have your number, please speak to a Receptionist who can apply a block.

Bank Holidays

the Surgeries and Kelling Pharmacy will be closed on Bank Holidays.



Friday 30th March Good Friday

Monday 2nd April Easter Monday

Monday 7th May Early May Bank Holiday

Monday 28th May Spring Bank Holiday

Monday 27th August Summer Bank Holiday

Tuesday 25th December Christmas Day

Wednesday 26th December Boxing Day


Tuesday 1st January New Years Day


If you need urgent medical attention during this time please telephone NHS 111.

Signposting - November 2017

Member Practices of North Norfolk CCG are undertaking a month long Signposting pilot. The Reception Team is trained to advise patients on seeking support from alternative organisations, such as dentists and pharmacies, before seeing a doctor or nurse for certain problems. When telephoning the surgery to make an appointment, you may be asked for the nature of the problem.

For more information about signposting, click here to see a short video explaining what it means.


When you visit the surgery you will see posters similar to the one below - are you using the right healthcare service for your needs?


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